My Fibre Policies & Terms & Conditions

This page contains links to all of our legal information, including our Standard Form of Agreement.

When you order a service from us you agree to abide by the Standard Form of Agreement (SFOA) as well as the service schedule for your chosen service.
If you have any questions about this, please contact us.

These documents are all held in our central admin site at www.rivertel.com.au

It is our policy to provide you with the information that you require in a sensible format, free from distractions, hence the simple & forthright nature of the central admin site.

DocumentView On-LineDownload PDF
Compliants Handling Process & Policy view-online  
Acceptable Use Policy view-online  download pdf
Privacy Policy  view-online  download pdf
Financial Hardship Policy  view-online  download pdf
Standard Form of Agreement ( PDF includes Acceptable Use Policy & Privacy Policy) view-online  download pdf
All Our Critical Information Summaries  view-online  PDFs available click on link