This section of our website gives you some important information about how we support your service.

If you are having any problems with your connection you should call us on 1800 288 871

You can also open a Ticket in our ticketing system, if you still have internet access

We will need to know the following when you call:

• The nature of the problem
• The status of the lights on your NTD (Network Termination Device)
• If you have a router - we need to know what it is & the status of it's lights
• Also, if you have a router it is a good idea to switch it off for a few mins & back on again to see if that fixes the problem